CALL US! 1-415-766-2722
CALL US! 1-415-766-2722

FAQ – Frequently Asked Questions

Frequently asked questions

FAQ All Tours

Where are the free pictures from my tour?

Free guest pictures can be found on our Facebook page.

Albums are generally displayed in date order. Occasionally the folders are slightly out of order or pictures are uploaded under the wrong date.

These are free pictures that we take when we can and there is no guarantee that there will be pictures of your group.

We appreciate you booking a tour with us. Thanks again.

How many guests can seated in the Jeep?

Our Jeeps seat 6 people total plus the driver/guide.

Jeeps are small vehicles – for everyone’s comfort we suggest 4 adult riders per Jeep plus 2 children / teens in the smaller 3rd row seating.

Please -No Children or Infants under age 3 on any tour or charter.

Please remember to bring the required car seat(s) for any young children.

No children seated in laps.

The 3rd row is great for older children (age 5 up) and teens. There is more wind in the last row of seats so it is not a great seating spot for young children.

What if I have to cancel or arrive late?

City Day and Evening Tours can be cancelled up to 24 hours in advance for a full refund.

No-shows and late arrivals (more than 30 minutes late) are not refunded or rescheduled.

Muir Woods & Sausalito Tours can be cancelled up to 24 hours in advance for a partial refund. The cost of the Muir Woods National Park admission tickets (currently $15.00 per adult) are not refundable and cannot be transfered to another date.

Muir Woods is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

Alcatraz Combo Packages 

Important: All Alcatraz Combo Sales Are Final. Alcatraz combo package tickets must be booked 96 hours prior to departure. NOTE: Alcatraz sells out 2 weeks in advance during busy summer and holiday periods.

National Park Pass is not applicable to Alcatraz Tickets. All Alcatraz orders are limited to 8 tickets. Alcatraz is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

What days are you open?

We are open seven days a week.

If you plan to be in the Bay Area during 4th of July, Thanksgiving, Christmas, New Years, Fleet Week (Early October) or other Holidays please call for schedule changes.

We are closed January 1 and December 25th.

Please check each tour page for current tour times.

Important: Please be ready to depart on time so we can cover as many sites as possible. 

Are reservations required?

Please book as far in advance as possible. Reservations are required. We are occasionally able to accommodate walk up reservations when space and tour guides are available. Best plan is to always call in advance confirm availability. 

We suggest you either book online or call 415-474-3130 or toll-free 1-877-474-3130.

Our tours sell out during the busy Summer travel season in San Francisco.

Are children allowed on a Jeep Tour? Is this tour good for children?

Here at an Francisco Jeep Tours, we strive to be a family-friendly operation! Our guides are trained to ensure everyone is safe as well as having a great time!

Please -No Children or Infants under age 3 on any tour or charter. Please remember to bring the required carseat(s) for any young children.
No children seated in laps.
The 3rd row is great for older children (5 up) and teens. There is more wind in the last row of seats so it is not a great seating spot for young children. 

Are guide gratuities included in the tour price?

Guests from around the world ask us about the U.S. custom of gratuities.

Guide gratuities are not included in the tour price. We do not include a fixed price gratuity as we want to keep the tours affordable for as many guests as possible.

Guide gratuities are completely at the discretion of the guest. We employ a great and diverse group of guides. They guide because it is a fun job and they get to meet people from all corners of the world. Similar to service businesses all over the United States, gratuities are a small part of the compensation the staff receives.

If you choose to give your guide a gratuity, it would be much appreciated.

Note: Gratuities are included as part of the pre-paid cost for our private group tours and corporate team building events.

What happens if it rains or Karl the Fog makes an appearance during the tour?

For those chilly foggy days all of our vehicles have warm blankets aboard! We have ponchos for light rain or drizzle.

Jeeps cary a lightweight rain top that can be installed to keep some of the rain off. 

During the rainy winter months we may install the hardtop if rain is in the forecast.

Our top priority is passenger safety, so in the event of a huge rain storm, we will cancel the tour and provide you with a full refund or reschedule.

What should I wear? Can I bring back packs or luggage?

It is Cold in San Francisco! Dress Comfortable and in Layers.

Suggested: An extra layer of warm, wind resistant clothing.

With the chilly wind, wet fog and damp environment along the waterfront and in the national park shorts and a t-shirts are NOT a good fashion idea.

Backpacks and Large Bags: 

Please leave bulky backpacks at home. All personal items must be stored in your lap. We do not have storage aboard for backpacks or luggage. 

Is there an opportunity to get out of the vehicle along the tour?

Yes, all of our tours have multiple opportunities to get out, take pictures, or walk around the attractions and sites.

Other than Muir Woods we do not enter the attractions or museums. 

Can I Book for One Guest?

We take solo travelers on our private tours regularly. Our minimum $ to operate our tours is a reservation for 2 seats. If you want to book a reservation please select 2 seats for any of our tours. It helps to add a note that you are a solo traveler. 

We get asked if a solo traveler can join another private tour group. We are not set up to combine private groups. 


Are the vehicles equipped to handle storage of strollers, wheelchairs, luggage or walkers?

Unfortunately not. Also, please keep in mind our vehicles have a side step to get in and out of them.

Does the tour require any strenuous activity?

No on the City Tours, however, the vehicles do have a high step, so tour participants must be able to step in and out of the vehicles. 

The Muir Woods tours do require walking. The entrance and entry trail in Muir Woods National Parks are boardwalks. 

Can I be picked up or dropped off at my hotel or other location?

Meet in Fisherman’s Wharf at our start location or we offer hotel pick up in some areas of the city: 


Meet at our Fisherman’s Wharf location. 

  • Meet your guide at 757 Beach Street San Francisco CA 94109 Cross street is Hyde St. Near Ghiradelli Square and the Buena Vista Cafe.
  • Our tours start and end at Umbrella Alley. There is a Wells Fargo ATM at the entrance to the Alley.   
  • Please arrive early to make sure you are at the correct departure location.


Hotel Pick Up: 

Meet in Fisherman’s Wharf at our start location or we offer hotel pick up in some areas of the city: 

  • Fisherman’s Wharf area hotel pick up / drop off $20.00
  • Union Square, Nob Hill, Financial District or SOMA area hotels $40.00  

We do not offer South San Francisco or Airport area hotel pick ups at this time.

Why should I travel with SF Jeep Tours vs a Hop on Hop off Tour Bus?

Well, obviously, our Jeeps are way more cool than those behemoths! But if that’s not a compelling enough reason, consider this: Hop On Hop Off buses are not allowed in most of the city. That means you will see only major tourist sites rather than the hidden gems that only a Jeep Tour can get to.

Plus you and your group are the only ones aboard the Jeep. Tour at the pace you want. 

Can I book Jeeps for a Convention Charter or Special Event?

Yes – We offer amazing Private VIP tours, Multiple Jeep Group Tours and Craft Beer Crawls (in 2021) for company functions and families.

Whether it’s a family vacation or company conference. Private tours can be reserved for 2 to 18 guests.

We offer custom routes, flexible tour times and other add on items to create the perfect group tour experience. 

Book our Bright Green Jeeps For Your Next Event

Please call  415-766-2722 and ask for one of our group tour experts.  

What measures have you taken regarding Covid -19?

Safe Tour by San Francisco Jeep Tours

We have been working with our staff to train everyone and follow the prescribed best practices and procedures. Our goal is to ensure that we are providing a safe and enjoyable experience for our guests.

Cleaning, Sanitizing & Touchless Transactions

Numerous extra steps are being taken to keep our guests safe during this time. Private group tours are perfect for social distancing. Open air Jeeps with only your private group reduce some of the risks.    

All touch surfaces are sanitized between tours. 

We will also have hand sanitizer and wipes available on site and on board the Jeep.  


Questions for Everyone in Your Group

If you or any member of your group answer YES to any of these questions please contact us before going on a Jeep Tour.  

Do you have any of the following symptoms?

  • Fever
  • Chills
  • Coughing
  • Shortness of breath or difficulty breathing
  • Pain or pressure in your chest
  • The recent loss of your sense of taste or smell

In the past 14 days, have you been within 6 feet of any person who has either:

  • Tested positive for COVID-19
  • Been diagnosed with COVID-19
  • Shown any of the symptoms above?
  • Have you been told by any health care provider or Department of Health to self-quarantine or self-isolate due to actual or suspected exposure to COVID-19?

Please contact us if you have any questions or concerns.

We understand these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can continue to have amazing experiences while staying healthy and safe.

How do I schedule interviews, media visits, or FAM tour?

We are very media / FAM friendly and have handled Media and FAM visits from all over the world.

Please contact us here with your request.

We also have high res / web ready images available for publication in our media section.

FAQ Muir Woods Tours

Do the Tours Ride Over the Golden Gate Bridge? Where do we stop?

We cross the Golden Gate Bridge as part of the tour route. 

Depending on traffic and parking lot closures we will stop at one of these amazing view spots.  All are great for photos.

  • North Tower visitor overlook 
  • Marin Headlands overlook 
  • Historic Fort Point (located under South End of Bridge)
  • Fort Baker (located near North End of Bridge)  

With lots of stops, places to visit and limited time there will not be time to walk out onto the bridge sidewalks. 

Is Muir Woods National Park Admission included in the price?

No -Muir Woods National Park Admission is not included in the price of the tour. 

$15.00 – Adult

Free – Children (15 years of age and under)

National Park Passes can be used at Muir Woods. 

We can pre-purchase the admission tickets for you – It is easy to add them to your reservtion.

OR you can purchase admission tickets at the entrance to the park.  

What is the weather In Muir Woods?

The coast redwood forest is cool most times of the year with temperatures ranging from 40-70 degrees F (4-21 degrees C).

Expect rain from late October to early May, and slightly warmer and dryer weather from June to August. Many say September and October are ideal months to visit.

If you are dressed for the elements and wearing sturdy shoes, you will enjoy your visit.

What trails are available in Muir Woods?

Muir Woods National Monument contains 6 miles of trails. There is a 1/2 hour loop, a 1 hour loop, and a 1 1/2 hour loop as well as longer hikes on trails that extend into surrounding Mount Tamalpais State Park. 

View a map of Muir Woods and its vicinity. All of these walks afford views of old-growth coast redwoods, the tallest living things in the world.

With the Jeep Tour schedule we suggest either the 30 minute loop “Main Trail to Bridge 2 and back” or 1 hour “Main trail to Bridge 3 and back ” loop.

Please check with your tour guide to plan the perfect lenghth visit.

0.5 mile/ 0.8 km Main Trail: Bridge 2 and back: Muir Woods’ main trail begins at the National Parks Visitor center and follows Redwood Creek on both sides of the stream. Enjoy views of old growth redwood forest from a stroller and wheelchair accessible boardwalk.


1 mile/ 1.6 km Main Trail: Bridge 3 and back: Muir Woods’ main trail begins at the National Parks Visitor center and follows Redwood Creek. Continue past Cathedral Grove for 0.5 m Bridge 4. Cross the bridge and walk uphill, then turn left on the Hillside Trail. This dirt path will return you to Bridge 2 and offers a different view of the forest.

Does the Jeep tour guide lead the tour inside Muir Woods?

No, Muir Woods is an amazing self guided experience with well marked trails. The National Park Service does not allow outside guides to conduct tours inside the park.

The tour guide will stay with the Jeep and be ready to depart for the next stop on your adventure.  

Bonus Items: Attend a Tree Talk: 15-minute talks and guided one-hour tours are presented when staffing permits. Check the program board at the park entrance for times. No reservations necessary.

NOTE: There is NO cell phone service or WiFi at or around Muir Woods National Monument. 

What and where is Muir Woods National Monument?

Muir Woods National Monument is in Marin County, California, just a few miles north of San Francisco. The 558-acre monument preserves one of the last remaining ancient redwood forests in the Bay Area. Some of the redwoods are nearly 1,000 years old and reach heights of more than 250 feet.

Named for conservationist John Muir, it was the 10th national monument to be designated under the Antiquities Act of 1906, the first to be in proximity to a major city, and the first to consist of formerly privately-owned lands.

Today, Muir Woods National Monument is home to more than 380 different plants and animals, including 27 species of mammals, 50 species of birds, 12 species of reptiles, and 5 species of amphibians.

Redwood Creek, the principal stream in the monument, runs clean and clear beneath the towering trees. Its waters are home to Coho salmon and steelhead trout—keystone species in many Pacific ecosystems.

Muir Woods National Monument is managed by the National Park Service as a distinct park unit within Golden Gate National Recreation Area.

Golden Gate National Recreation Area

Established by Congress in 1972, Golden Gate National Recreation Area is one of the largest national parks in an urban area, spanning three counties: Marin, San Francisco and San Mateo. With more than 19 million annual visitors, the park is both an international destination and a local treasure for the 7 million people who call the Bay Area home. The park includes world-renowned destinations like Alcatraz Island, Muir Woods National Monument, and the Presidio, as well as sites of regional and national importance, including the Marin Headlands, Stinson Beach, Fort Mason, Ocean Beach, Fort Funston, Sweeney Ridge, and Mori Point.

Call Us (415) 766-2722

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